Refund and Returns Policy


Easy Returns & Exchanges at Kainuiwai

We want you to be completely satisfied with your Kainuiwai purchase. That’s why we offer a 30-day return and exchange policy.

Here’s what you need to know:

  • Items must be returned within 30 days of purchase.
  • Items must be unused and in the original packaging.
  • We cannot offer refunds, but we can gladly exchange your item if it is faulty
  • We will only replace defective or damaged items.

To initiate an exchange:

  1. Email us at sales@kainuiwai.com.au with your order number and the item(s) you wish to exchange.
  2. We’ll provide a return shipping address and instructions.
  3. Please note that you are responsible for covering the cost of return shipping.

Once we receive your returned item and verify its condition, we will ship out your replacement as soon as possible.

Additional Information:

  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance.
  • Processing times for exchanges may vary depending on your location.

We’re here to help!

If you have any questions about our return and exchange policy, please don’t hesitate to contact us at sales@kainuiwai.com.au.